Emergency Repair Services
WesTower Communications provides Emergency Repair Services to several National carriers and other customers across Canada. Our Call Center is available 24/7 to take your call and route it to the appropriate regional office for rapid response to satisfy your emergency requirements. Each region has a team of contacts with access to field crews to respond quickly to your needs.
Our team will respond to your call to identify what the material, resource and equipment requirements are necessary to resolve your emergency situation. Westower will work with you to understand your possible unique materials and/or equipment requirements and ensure we have the necessary materials required to suit your needs depending on what equipment you may have on your structures. Our teams are well equipped with tools, trucks and materials to cover a wide range of manufacturer’s products. We have a network of contacts for access to cranes, boom trucks or other equipment which may be required to facilitate a rapid resolution to your requirement. Typical examples of emergency calls are equipment failures of radios, antennas of various types. Microwave alignment issues causing degradation of service due to high winds or equipment failures. As there are many different manufacturers in use we have a variety of cables available including coax, fibers, CAT5 as well as the various types of connectors necessary for various products.
An emergency may be related to not only an equipment failure in your network causing an outage or degradation due to product failure but also damage due to animals, birds, rodents, weather or other external force necessitating a rapid response. If there is a structural issue WesTower has you covered. We have a large team of Engineers, draftsmen and 3 manufacturing facilities allowing WesTower to react quickly to our customers’ needs.